Overview

Muth Company LLC ("Muth," "we," "us," or "our") operates the online store at shop.muthco.com. This policy describes how we collect, use, and protect information when you visit or make a purchase through our store. It applies solely to shop.muthco.com and does not cover our corporate websites (muthco.com, muth.muthco.com) or any third-party sites we may link to.

We do not use third-party analytics services, advertising pixels, behavioral tracking tools, or live chat recording on this site. The sections below describe what we do collect and why.

Information We Collect

Information You Provide

When you register for an account, place an order, or contact us, we collect the information you supply directly:

•        Name and contact information (email address, phone number)
•        Billing and shipping address
•        Payment information (see Payment Processing below)
•        Order details and purchase history
•        Communications you send to us

Information Collected Automatically

When you visit our store, our web server automatically records standard technical information in log files:

•        IP address
•        Browser type and version
•        Operating system
•        Pages visited and time of visit
•        Referring URL

This information is used solely for site administration, security monitoring, and diagnosing technical issues. It is not linked to your personal identity and is not shared with third parties for marketing or analytics purposes.

Cookies

Our store uses cookies that are necessary for the site to function. These include:

•        Session cookies that maintain your shopping cart and login state during your visit
•        Authentication cookies that keep you signed in if you choose to create an account
•        Anti-forgery tokens that protect form submissions from cross-site request forgery

We do not use cookies for behavioral tracking, advertising, or analytics. No third-party tracking cookies are set by this site.

How We Use Your Information

We use the information we collect to:

•        Process and fulfill your orders
•        Communicate with you about your order status, shipping, and any issues that arise
•        Respond to questions or support requests
•        Maintain the security and proper functioning of the site
•        Comply with applicable legal obligations

We do not use your information for automated profiling, targeted advertising, or any purpose beyond what is necessary to operate the store and serve you as a customer.

Payment Processing

Payment transactions are processed by our payment service providers (currently PayPal, Visa, Mastercard, Discover, and American Express networks). When you complete a purchase, your payment card information is transmitted directly to the payment processor and is not stored on our servers. Each payment processor operates under its own privacy policy and security standards. We transmit only the information necessary to complete your transaction.

Third-Party Sharing

We do not sell, rent, or trade your personal information. We share information with third parties only in the following limited circumstances:

•        Payment processors, as described above, to complete transactions
•        Shipping carriers, who receive your name and delivery address to fulfill your shipment
•        Legal authorities, if required by law, court order, or governmental authority
•        For business protection, to investigate fraud, security incidents, or violations of our terms

We do not share your information with advertising networks, data brokers, analytics providers, or any third party for marketing purposes.

Data Security

Our store is served exclusively over HTTPS. Payment information is encrypted in transit using SSL/TLS and is handled by PCI-compliant payment processors. We take reasonable administrative and technical precautions to protect the personal information we hold, and we limit access to it to employees who need it to perform specific job functions.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain order and account information for as long as necessary to fulfill the purposes described in this policy, to resolve disputes, and to comply with our legal and business obligations. If you wish to request deletion of your account or personal data, please contact us at the address below.

Children's Privacy

Our online store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

International Visitors

Our store is operated from the United States. If you are visiting from outside the United States, please be aware that information you provide will be transferred to and processed in the United States.

If you are a resident of the European Economic Area (EEA) and believe we hold your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to the UK's Information Commissioner's Office at ico.org.uk.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

Questions about this privacy policy or our data practices should be directed to: